4.5 / 5 19 reviews

Who Uses This Software?

Real estate agents and holiday rental managers who are in the business of managing short term and holiday vacation and short term rental property

Average Ratings

19 reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service
  • Features
  • Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Founded 2008

About This Software

Genkan is a complete cloud based solution for holiday rental, short term and vacation property management. The solution incorporates all the required tools such as email and SMS Marketing, Inventory management, trust accounting, Survey, payment gateways, inspections in one 'Real Time' software solution plus being multi lingual and multi currency. Genkan eliminates the need to purchase multiple software packages that combined do not reach the overall functionality and productivity of Genkan.

  • Accounting Management
  • Activities Booking
  • Billing & Invoicing
  • Booking Notes
  • CRM
  • Call Accounting
  • Car Booking
  • Catering
  • Commercial Properties
  • Conference / Meeting Management
  • Contact Management
  • Credit Check
  • Employee Management
  • Expense Management
  • Extended Stay
  • Fee / Commission Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Guest Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Insurance Management
  • Landlord Database
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Loyalty Program
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Multiple Rate Plans
  • Online Booking
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Portfolio Management
  • Promotions Management
  • Property Database
  • Rate Management
  • Rent Tracking
  • Reservations Management
  • Residential Properties
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Single / Group Reservations
  • Single Property
  • Spa / Activity Management
  • Tax Management
  • Tenant Database
  • Tenant Portal
  • Third Party Booking
  • Travel Agent Bookings
  • Vacancy Tracking
  • Vacation Rental
  • Vendor Management
  • Website Management
  • Work Order Management

GENKAN Latest Reviews

Automatically translated. Show original review

Genkan Property Management - an all in one package

4 / 5
Ease of Use
3 / 5
Customer Support
Value for Money

Comments: Having tried 4 property management software programs over the past 7 years of operating my business is was an absolute blessing to find ONE programme that was dedicated to the management of Holiday Homes. As this is a very different business model to hotels, Bed and Breakfast, motels or holiday parks...there was nothing on the market that ticked all the boxes for individual property owners, housekeeping management, maintenance management, bookings, automation of communication, and most importantly ACCOUNTS!! All other PMS software on the market seemed to be real estate based, or hotel based, but nothing that sung out for all aspects of our industry of Holiday Home Accommodation. I have only just scratched the surface with the available functionality with this programme, so I am looking at the growth ahead with some great relief, in the knowledge that both the system and my business will evolve together. The only thing that I personally would have loved to have from the system is a printable manual (or a separate disk) so that during the learning and setup stage I could have had a reference manual 'on hand' which took me step by step through the process of getting set up and up and running. I found that by having youtube video, help button, messenger, and phone support all a bit disjointed for 'me'. and confusing as some of the 'help button' information was out of date or not there (obviously functionality has been added along the way but not all the 'help' added with it)......some others may have found that the process of setup and training easier, but for me (as I work alone) I found it hard. I needed something with a step by step, hand holding... more a Genkan for Dummies approach!! Other than that. LOVE this software and I have renewed vigor and enthusiasm for my business and the future ahead, because of Genkan.

Automatically translated. Show original review

Wonderful to have reservations & trust accounting in the one system- We love it!

4 / 5
Ease of Use
4 / 5
Customer Support
Value for Money

Comments: Our business moved from 2 systems (reservation & trust accounting) to the one with Genkan. This was a huge project for us to embark on having to move bookings, payments, users, fifty properties etc , from 2 systems to one. It was (as expected), a very bumpy road for us at the start. It was difficult to grasp the method in which Genkan collates & processes information entered at setup level , and how this is applied later on at a working / operational level and in sync with how our booking agency operates.
Two months down the track and we are loving it! It has been fantastic having the reservations and trust accounting all in the one spot. We can now appreciate the difficult setup time and how this enables the system to work seamlessly. Alot of our processes are now automated which is FANTASTIC! We may be looking at taking some more properties on our portfolio as a result of this. It may be to too soon to tell, but at this stage we think the system (and new Genkan website that came with it) may be generating more bookings for us.
We had a training mananger that trained us each week for about six weeks which was invaluable. If we did this again with the knowledge that we have now, I would suggest to Genkan that they set out to gain more information on the new client in how the agency is setup etc and perhaps have their development team do some of the setting up as part of the overall service. Although we are somewhat technically savvy- I would think that for those who are not, the setup could become daunting without the adequate support