4 / 5 4 reviews

Who Uses This Software?

Boutique Hotels & Mid-Market Hotels

Average Ratings

4 reviews
  • 4 / 5
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 3.5 / 5
  • 3.5 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Springer-Miller Systems
  • Founded 1985

About This Software

ATRIO is an intuitive and module-based suite that simplifies all aspects of hospitality technology systems, resulting in streamlined operations, seamless integration, scalability, superior feature velocity, "big picture" views and lower costs.
ATRIO reduces the Total Cost of Ownership (TCO) by embracing cloud-computing, minimizing on-property technology and introducing an innovative user experience that substantially reduces training time and increases staff efficiency and productivity.

  • Accounting Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Call Accounting
  • Car Booking
  • Catering
  • Conference / Meeting Management
  • Employee Management
  • Extended Stay
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Guest Management
  • Housekeeping Management
  • Loyalty Program
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Single / Group Reservations
  • Single Property
  • Spa / Activity Management
  • Third Party Booking
  • Travel Agent Bookings
  • Vacation Rental

ATRIO Latest Reviews

Automatically translated. Show original review

A good basic program for a small hotel

4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Learning to go from a program installed on the Server to a internet based program was nice. Allowing work to be done remotely.

Pros: The reports were easy to use and generate, especially when dealing with the financial side of the hotel. Credit card and other payments were fairly simple as well. The Group set up and function side was very basic and worked as expected. The direct billing and accounts receivable are basic as well and they allow the finance team to generate invoices and statements for clients fairly easily.

Cons: No EMV for credit cards and this was a major reason for leaving the program for another competitor. That and the group billing is sub-par. In lumps multiple reservation into a day by day transaction and does not summarize the individuals reservations. The other negative factor is the ability to reach support. You must email / open a ticket. There is no phone number or actual person to contact.

Automatically translated. Show original review

Full featured with little to no training

5 / 5
Ease of Use
4 / 5
Customer Support
Value for Money

Comments: We use ATRIO at a hotel of ours that has about 340 rooms. Installing ATRIO was a rather quick implementation that included connecting to an industry known booking engine and credit card solution. ATRIO is a 'cloud' property management system that includes a front desk client. This model of architecture is favorable for us in that we get the benefit of cloud technology as well as the reliability of an applicaiton that can provide a better onsite experience. The training for our front desk staff was negligible. The intuitive UI/UX provided the perfect backdrop for a quick implementation. While ATRIO is a departure from our company standard, it was easy to correlate our processes to the functionality of the application. As mentioned, I give the UI/UX, usability, and ease of use 5 stars. Their customer service is great when working with their team; they are knowledgable and the design of the application allows bugs and issues to be addressed quickly. Their support is email/portal only which sometimes makes it difficult; I guess that's how they keep it competitive priced. We're interested in moving forward with ATRIO at other locations and our past experiences have proven that it'll be a good move.