Resort Manager

Resort Manager

4 / 5 3 reviews

Who Uses This Software?

Hospitality industry including Villas, Hotels, Resorts, Restaurants, Boutiques and other retail outlets.

Average Ratings

3 reviews
  • 4 / 5
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service
  • 2 / 5
  • 2 / 5
    Value for Money

Product Details

  • Starting Price
  • Free Version
  • Deployment
    Installed - Mac
  • Training
    In Person
  • Support
    24/7 (Live Rep)
    Business Hours

Vendor Details

  • Little Fish Technologies
  • Founded 2001

About This Software

A premium one-stop solution for all operational system needs for small/medium-sized hotels, villa complexes, golf courses and resorts.

  • Accounting Management
  • CRM
  • Call Accounting
  • Catering
  • Conference / Meeting Management
  • Employee Management
  • Extended Stay
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Loyalty Program
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Rate Management
  • Reservations Management
  • Reviews Management
  • Single Property
  • Spa / Activity Management
  • Travel Agent Bookings
  • Vacation Rental

Resort Manager Latest Reviews

Automatically translated. Show original review

General Manager

3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Comments: I don't say that the system is bad because of the function is not proper, some menus were hidden, in need to click to find it. training not clear because the trainer is English speaking and all user are Thai so some point is not clear and training seem like a lecture. In my opinion, training should have monitor separate and all trainee can practice in each proposition.

Pros: Report link such as Manager Report and Business source is useful

Cons: Part of guest report a bit difficult cause have no total number of guest separate by adult, child

Automatically translated. Show original review

Very impressed

5 / 5
Ease of Use
5 / 5
Customer Support
Value for Money

Comments: We replaced our existing PMS which was one of the big three systems with resort manager, We made the mistake of buying a global brand PMS through a Thai licence holder which you have to do due to there company rules. The back up support from the Thai licence holders based in Bangkok was absolutely abysmal, after three years of constant phone calls and e mails we decided we would have to move on and find a PMS that had the back up we required.
We have a middle size hotel of forty rooms and after a lot of research were recommended Mark Townsend of Littlefish Technologies, What a breath of fresh air after all the problems we had in the past three years. within a day of my e mail to Mark we were talking on Skype where he very patiently ran me through the departments of Resort Manger, from there we had signed up within a week and within a further week he was on his way to our hotel. The original agreement was that he would stay for two weeks to install the new PMS soft wear and carry out training in all departments, Ha stayed five weeks in the end to insure that everybody knew how to get the best from his system.
The system has been running for a couple of months now with no problems, plus Mark is always on the other end of the phone to answer any questions from our staff.
If there is a down side to this product i haven't found it yet.
I must finish by mentioning the very competitive price, Best value for money we have spent since the day the hotel opened .